This policy governs all retail and direct sales transactions executed at the Subidha Furniture showroom, online portal, or authorized sales desks.
1. Commercial Quotations & Sales Orders
**Quotation Validity**: Quotations generated by the sales desk reflect current stock valuation and are valid for seven (7) calendar days.
**Order Confirmation**: A sales order is confirmed only when registered in the billing system with verified customer identity, product SKU, quantity, pricing, and tax specifications.
**Product Inspection Prior to Billing**: Customers visiting the showroom are encouraged to inspect showroom display pieces and material swatches prior to order finalization.
2. Invoicing, Payments & Title Retention
**Tax Invoice Generation**: Every confirmed sale generates an official tax invoice. Invoices are sequentially numbered and logged in the sales ledger.
Need transaction-specific confirmation?
Please confirm invoice, EMI, refund, warranty, delivery, and compliance terms with the branch before payment.
**Immediate Ownership Transfer**: When 100% of the invoice value is paid via approved payment channels (Cash, UPI, Bank Transfer), ownership title transfers to the customer upon delivery handover.
**Partial Advance Payments & Title Retention**:
If an order is accepted with partial advance payment (minimum 30% booking deposit), legal title and ownership remain strictly with Subidha Furniture.
Physical dispatch is held until 100% of the invoice balance is receipted, unless a specific manager-approved advance delivery contract is executed under hire-purchase terms.
If the customer fails to pay the remaining balance within thirty (30) days of notification, Subidha Furniture reserves the right to cancel the order and apply cancellation charges.
3. Pre-Invoice and Post-Invoice Cancellation
**Pre-Invoice Cancellation**: An order in draft or confirmed state prior to tax invoice generation may be cancelled without penalty. Any advance received is credited to the customer account.
**Post-Invoice Pre-Delivery Cancellation**:
If the invoice has been posted but products have not been dispatched, cancellation generates an official Credit Note.
Stock reservations are released back to Available-to-Promise (ATP) inventory.
Customer funds are held as Customer Credit or refunded via approved payout workflow.
**Delivered Sale Cancellation**: Once goods are delivered and the handover note is signed, cancellation is treated under the Delivered Return rules below.
4. Delivered Returns, Inspections & Restocking
**Eligibility Window**: Delivered retail furniture may be considered for return within three (3) calendar days of delivery only under the following conditions:
Product exhibits a verifiable manufacturing defect not resolvable by service technicians; or
Product delivered does not match the specifications on the invoice.
**Non-Returnable Items**: Customized furniture, bespoke upholstery, mattresses with broken hygiene packaging, assembled modular wardrobes, and floor-clearance items are strictly non-returnable.
**Stock Destination Routing**:
Undamaged returns are returned to sellable warehouse stock via `SALE_RETURN_IN` movement.
Damaged or defective items are routed strictly to non-sellable inspection locations for vendor return or repair.
5. Exchanges and Price Differentials
**Exchange Requests**: Exchange requests must be submitted within three (3) days of delivery and require managerial approval.
**Higher-Value Replacement**: If the replacement item has a higher invoice value, the customer must pay the price difference prior to delivery dispatch.
**Lower-Value Replacement**: If the replacement item has a lower invoice value, the difference is issued as Customer Credit after the returned unit is inspected and checked into stock.
6. Credit Notes and Refund Payouts
**Credit Note Authority**: Returns, cancellations, and overpayments generate an audited Credit Note.
**Refund Payout Controls**: Refunds are never disbursed in cash at the counter without authorization. All refund payouts follow a three-stage audit workflow: Draft Request -> Manager Approval -> Bank/UPI Payout Disbursement.
Legal usage note
Published policy text is for customer clarity, operational governance, and statutory compliance.
Contracts, tax invoices, receipts, and audited delivery records remain the canonical transaction source.
For contract-specific clarifications, contact the Subidha Furniture showroom administration.