This policy governs warehousing, transit, delivery dispatch, and physical asset handover for all Subidha Furniture products.
1. Stock-on-Hand Prerequisite
**Physical Inventory Verification**: No delivery request may be scheduled or dispatched unless the specific inventory items physically exist in the central warehouse or showroom stock ledger.
**Strict Prohibition of Speculative Deliveries**: Staff cannot confirm delivery dates based on anticipated vendor shipments that have not cleared warehouse Goods Receipt inspection.
2. Lucky Plan EMI Delivery Eligibility Gates
A customer enrolled in the Lucky Plan Advance EMI program becomes eligible for delivery **only** upon satisfying one of the following three objective conditions:
**Condition 1 (Draw Winner)**: The customer's subscription achieves `WON` status following an audited monthly draw. Delivery eligibility unlocks immediately upon draw result publication.
Need transaction-specific confirmation?
Please confirm invoice, EMI, refund, warranty, delivery, and compliance terms with the branch before payment.
**Condition 2 (Tenure Completion)**: The customer settles 100% of scheduled monthly EMIs, achieving `COMPLETED` subscription status.
**Condition 3 (Advance Prepayment Threshold - 60% to 80%)**:
Customers paying the contractually provisioned advance prepayment threshold (60% to 80% of total contract value upfront at enrollment) qualify for **Same-Day Enrollment & Same-Day Delivery**.
This provision provides immediate asset enjoyment while retaining hire-purchase protections.
**Ineligible Subscriptions**: Customers who have not won a draw, not completed their tenure, and not satisfied the 60%–80% prepayment threshold are strictly ineligible for delivery dispatch.
3. Admin Override (Force-Release Delivery)
**Exceptional Authorization**: Store management may exercise an administrative override to approve delivery for an otherwise ineligible subscription.
**Visible Audit Badge**: Any subscription delivered via management discretion must permanently display the **"Admin Override"** badge across all backend records, customer profiles, and printed delivery challans.
**Elevated Risk Tracking**: Admin-override deliveries are tracked in high-risk operational queues until contract completion.
4. Proof of Delivery (POD) Requirements
Physical handover requires complete execution of the Proof of Delivery protocol:
**Recipient Verification**: Handover must be made to the registered customer or an authorized adult representative presenting verified ID.
**Joint Condition Inspection**: Recipient and delivery driver jointly inspect woodwork, polish, glass, upholstery, and mechanical joints.
**Mandatory Documentation**: The delivery team must capture:
Co-signed physical Delivery Handover Note;
Clear digital photograph of the delivered item positioned in the premises;
Driver name, vehicle number, and timestamped GPS coordinates.
5. Delivery Areas, Transit Times & Failed Handover
**Primary Operational Area**: Standard delivery covers Asansol, Raniganj, Durgapur, Kulti, Jamuria, Burnpur, Chittaranjan, and contiguous districts of Paschim Barddhaman.
**Customer Availability**: Customers are provided a 4-hour delivery window. If the premises are inaccessible or the customer is unavailable after reasonable notice:
The shipment returns to the warehouse with `FAILED_DELIVERY` status.
Re-delivery requires payment of standard secondary transit charges.
**Site Access and Stairways**: Customers must verify that building doorways, stairwells, and passages permit passage of assembled furniture. Hoisting through balconies or upper floors is undertaken at customer risk.
Legal usage note
Published policy text is for customer clarity, operational governance, and statutory compliance.
Contracts, tax invoices, receipts, and audited delivery records remain the canonical transaction source.
For contract-specific clarifications, contact the Subidha Furniture showroom administration.